Enterprise Terms of Service

1. Agreement Overview

These Enterprise Terms of Service ("Terms" or "Agreement") constitute a legally binding agreement between you, whether personally or on behalf of an entity ("Customer", "you", or "your"), and Aashray AI Labs ("Company", "Provider", "we", "us", or "our"), concerning your access to and use of our enterprise AI platforms, applications, APIs, orchestration layers, intelligent agents, and associated services (collectively, the "Services"). By accessing the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

2. Intellectual Property & Ownership

2.1 Provider IP: The Company exclusively retains all rights, title, and interest in and to the Services. This includes, but is not limited to, the core software, APIs, orchestration layers, system architectures, intelligent agent workflows, algorithms, proprietary prompts, machine learning models, UI/UX designs, trademarks, and branding ("Provider IP"). No license or right is granted to the Customer except as explicitly stated in a Master Services Agreement (MSA).

2.2 Prohibited Actions: You strictly agree NOT to:

• Reverse engineer, decompile, decode, or disassemble any aspect of the Services or foundational models.
• Attempt to extract underlying prompts, model weights, or system instructions via prompt injection, adversarial inputs, or any other method.
• Use the Services to develop competing foundation models, AI orchestration tools, or competing enterprise platforms.
• Scrape, systematically extract, or data-mine the APIs or web interfaces.

2.3 Customer Data: The Customer retains all rights and ownership to the proprietary data they upload ("Customer Data"). The Company does not claim ownership over Customer Data or the specific, deterministic outputs generated exclusively from your data.

3. AI Disclaimers & Assumption of Risk

3.1 Generative AI Limitations: The Services incorporate generative artificial intelligence and large language models (LLMs). By nature, these systems are probabilistic and may occasionally generate inaccurate, incomplete, or highly confident but factually incorrect outputs (commonly known as "hallucinations").

3.2 Human-in-the-Loop (HITL): Outputs generated by the Services do not constitute professional, financial, legal, medical, or regulatory advice. You explicitly agree that the Company is not liable for business decisions, financial losses, or operational failures resulting from reliance on automated outputs. Customers are mandated to implement human-in-the-loop verification prior to executing high-stakes workflows or customer-facing actions.

4. Confidentiality & Data Protection

4.1 Confidential Information: Both parties agree to maintain the strict confidentiality of any proprietary business, technical, or financial information disclosed during the course of using the Services.

4.2 Data Processing: The processing of any Personal Identifiable Information (PII) is governed by our Privacy Policy and, where applicable, a Data Processing Agreement (DPA) executed between the Customer and the Company, aligned with the Indian Digital Personal Data Protection Act (DPDPA) 2023 and the GDPR.

5. Limitation of Liability & Indemnification

5.1 Limitation of Liability: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL AASHRAY AI LABS, ITS FOUNDERS, DIRECTORS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THE USE OF, OR INABILITY TO USE, THE SERVICES.

5.2 Liability Cap: Under no circumstances will the Company's aggregate liability for all claims relating to the Services exceed the total amounts actually paid by the Customer to the Company in the three (3) months immediately preceding the event giving rise to the claim.

5.3 Indemnification: You agree to defend, indemnify, and hold harmless the Company and its personnel from any claims, damages, obligations, losses, liabilities, costs, or debt arising from your violation of these Terms, your deployment of AI outputs in a reckless manner, or your violation of any third-party rights.

6. Force Majeure

The Company shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials, or failure of public utilities, cloud infrastructure providers (e.g., AWS, Azure), or telecommunications networks.

7. Governing Law & Dispute Resolution

7.1 Governing Law: These Terms shall be governed by and construed in accordance with the laws of India, specifically including the Information Technology Act, 2000, without regard to its conflict of law principles.

7.2 Arbitration: Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach thereof, shall be resolved by binding arbitration in accordance with the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Hyderabad, Telangana, India. The language of arbitration shall be English.